Return Policy

The Center for Vision Health understands that not every product that you buy will be a great fit for your low vision needs. We gladly offer returns and refunds on all products except for the following:

  • Ruby 7 HD
  • Ruby XL HD
  • Snow 7 HD Plus
  • Clover 10 HD
  • Visolux Digital HD
  • Visolux Digital XL FHD
  • Smartlux Digital
  • Onyx Deskset HD (20 Inch, 22 Inch, 24 Inch)
  • Onyx OCR

 

Items that are eligible for a refund must be returned within 30 days of receiving the product. Items must have proof of purchase to be eligible for a refund. The Center for Vision Health will not cover the cost of shipping for any returns. There is a 10% restocking fee on all returns. Once the Center for Vision Health receives your return, a refund will be issued to you. To begin the refund and return process, please email us at centerforvisionhealth@dallasservices.org with “CVH Refund Request” as the subject line, and your name, order number, and purchase date included in the body of the email.

If you have any questions regarding the return policy, please email centerforvisionhealth@dallasservices.org.